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Desktop Service Technician I in Worcester, MA at Spectrum Health Systems

Date Posted: 12/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Worcester, MA
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:

Job Description

Since 1969, Spectrum Health Systems, Inc . has been a leader in the field of alcohol and drug abuse treatment. Our mission is to provide the highest quality of services to individuals seeking treatment for substance abuse and/or mental health issues. We assist our clients in achieving sobriety, sustaining recovery, and fulfilling personal goals in order that they may lead healthier, more productive lives.At Spectrum Health Systems, we take great pride in our organization and in our work. We believe that providing the highest quality service and ensuring that our actions and behaviors are always client-focused place our organization ahead of the rest.

SUMMARY:  The Service Desk Technician I is the frontline technical support professional who receives and handles tickets. Responsible for providing customers with information, restoring service, and escalating tickets to a higher level of support. These individuals are technical generalists.  This position requires good communication skills and the ability to take direction regarding incident resolution. Must have working knowledge of IT systems, processes, and terminology.

 Pay Range: $16.82-$19.23/hr            


Formal Education & Certification

  • Associates Degree or 1 to 2 years equivalent work experience.

  • Optional Certifications: HDI, Microsoft, Cisco, CompTIA or ITIL v3.0  

Knowledge & Experience

  • Knowledge of basic computer hardware including CPU, RAM, HDD, Network Adapters, Etc

  • Extensive application support experience with Electronic Medical Record software

  • Working knowledge of a range of diagnostic utilities, including remote control software

  • Experience with smartphone, desktop and server operating systems, including Windows, Apple IOS, Android

  • Familiarity with the fundamental principles of ITIL

  • Exceptional written and oral communication skills.

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

  • Strong documentation skills.

  • Fluent English

  • Customer service experience

  • Troubleshooting/problem solving experience

  • Experience working in a team-oriented, collaborative environment.  

Personal Attributes

  • Ability to conduct research into a wide range of computing issues as required.

  • Ability to absorb and retain information quickly.

  • Ability to present ideas in user-friendly language.

  • Highly self-motivated and directed.

  • Communication (listening) skills

  • Keen attention to detail.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Ability to work under pressure

  • Adaptability

  • Support experience

Spectrum Health Systems is an equal opportunity at will employer and does not discriminate against any employee or
applicant for employment because of age, race, religion, color, disability,sex, sexual orientation or national origin. 

Other details
  • Job Family Technical
  • Job Function Clerical/Accting/Support
  • Pay Type Hourly
  • Min Hiring Rate $16.82
  • Max Hiring Rate $19.23
  • Required Education Associate Degree